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Services

VISION

To be the best service provider in the County in matters of economic, social and political hence uplifting the standards of living of our people

MISSION

To provide quality service that meet the needs of our people, bring and develop infrastructure and eradicate poverty.

STANDARD OF SERVICE RENDERED

#
 SERVICE RENDERED CUSTOMER OBLIGATIONS/REQUIREMENTS USER CHARGES
TIMELINESS
 
1
 Customer Care Courtesy Call Free
2minutes
2
 Searches –   Plots Allotment Letter Kshs.300
5 minutes
                      -Licence Identification Card Number Kshs.300
5 minutes
4
 Registration of Educational Institutions Document from M.O.E. Depends on type of institution
3 months
5
 Registration of Community Groups – Self Help Groups, Women Groups & Youth Groups Minutes Kshs.200
10 Minutes
By-Laws
6
 Capacity Building for Community Groups Leaders of Groups Free
1-2 days Training
Groups Members
7
 Provision of Bursaries Needy Children Free
1 Month
8
 Assisting Destitutes Case History Free
Immediately
9
 Funding & Supervision of Community Projects e.g. Dispensaries, Schools, etc through LASDAP Process  Community participation & involvement in projects’ selection and prioritizing  
 
Free
1 Year
10
 Approval of Development Building Plans The Building Plan itself Kshs.32 per sq meter
3 months
11
 Inspection of Building Services Inspection Certificate   Free
30 minutes
12
 Surveying Services on Council Plots Allotment Letters Kshs.4,900
1 month
13
 Issuance of plot allotment letters Application & participation in the balloting None Refundable Kshs.500
3 months
14
 Demolition of Illegal Structures Evidence Free
Immediately
15
 Arbitration of Disputed Council plots Evidence e.g. allotment letters Free
Immediately
16
 Demarcation of Market Centres Stakeholders consultative meetings Free
Immediately
17
 Exhauster Services Fill Application  Form 200+2,500 per trip
Immediately
18
 Provision of Litter Bins Request Free
Immediately
19
 Provision of Public Toilets Request Free
Immediately
20
 Burial Service Request (a) Adult      -  Kshs.5,000
Immediately
(b) Children -  Kshs.3,000
Immediately
(c ) Infants   -  Kshs.2,000
Immediately
21
 Exhumation Services Request  
22
 Change of User of  Land Request Kshs.20,000
Immediately
23
 Shovel Hire Application Kshs.1,875 per hour
Immediately

 

FLAGSHIP MOTO: BETTER SERVICE DELIVERY FOR NATIONAL DEVELOPMENT

SLOGAN:         NI HAKI YAKO KUPATA HUDUMA BORA

 


© County Council of Nakuru
 
County Council of Nakuru
Along Nakuru - Eldoret Highway
P.O. BOX 138 -20100
NAKURU
Tel: 051-2216472
Fax: 0512216473
Email: info@nakurucounty.or.ke